c|net's "The Real Deal" episode 69 - "Be your own IT department" hosted by Tom Merrit and Rafe Needleman is a great listen if you are the tech go-to guy/gal on your block. I loved this episode for all of the software tools that are discussed. I hadn't considered creating a thumb drive tool box before, but this makes so much sense! Rather than trying to remember URLs, load up the flash memory with dozens of helpful utilities and be prepared for whatever that Windows machine throws at you. Tom and Rafe list dozens of apps that will help track down and fix whatever is ailing Granny's PC. Thanks guys, great episode!